Today I have been charged £39.99 DD but all I have ever paid is at most is £7.50 per month DD. I hardly use my mobile. This is an outrage. The Contact Us service on this site is not accessible at moment and the phone number for support is non functional. so had to leave reply here on the forum and don’t expect an employee to respond neither. I am owed a £39.99 refund and as I am £20 within max overdraft limit with bank I need this refunded to me tomorrow at latest. Why can I not get to speak to anyone, site says COVID has impacted but ID mobile still employ staff don’t they? Very poor service and I shall be looking for a professional response with an investigation why I was charged this and compensation as I am paying fees to bank on a daily basis and this £39.99 has just made it worse. May switch supplier too after this fiasco.
Best answer by Mohammed
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