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I've been told I've exceeded by bill but cannot understand how

  • 20 October 2020
  • 3 replies
  • 39 views

A few days ago I was told I had exceeded my data limit, but I didn't know how because I rarely leave the house, where I am connected to home wifi. However I purchased additional data - yet I seem to have still used my allowance and am facing a huge bill. What have I inadvertently done wrong, how can I avoid paying this bill, and what should I do in future to prevent it happening again?

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Best answer by Will 24 October 2020, 15:18

Hi @Eleanor987,

 

We’ll drop you a Private message so that we can better understand what’s gone on.

 

Will

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3 replies

Userlevel 5
Badge +7

Hi @Eleanor987,

 

We’ll drop you a Private message so that we can better understand what’s gone on.

 

Will

Thanks Will, but I have not received any message yet.

 

Regards

Userlevel 7
Badge +9

Hello @Eleanor987,

We’ve definitely sent the PM.

Just to confirm this is accessed via the Community.

Click the E Icon of your profile and then private messages.

 

Mohammed

 

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