Hi i should payid my bill 26th 37.99pound but today it took 85 pound and I don't understand that no one told me that i will pay that amount so i want a refund
Best answer by Kevin
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Userlevel 6
+10
Hi
We’re sorry to hear about that. If you have made a manual payment within 5 days of the Direct Debit being due then we may also take the payment as normal due to not having enough time to turn this around on our system. If the bill is larger than you had thought, we would recommend checking your bill online or through your app to see what the charge was for.
In regards to obtaining a refund, if your account is in credit then you can request one by speaking to our Live Chat Team here.
Ryan
I didn't made it as manual it just took ¾ days after the payment should be yes it is larger than usually but no one told me that am gonna pay 85 pound at the second month when I upgraded it they didn't told me something about it
Userlevel 4
+10
Hello there
So that we can take a look into your bill ourselves, we’ve sent you a private message here to help further.
If you could respond there we’ll explain what and why these charges are.
Hello there
So that we can take a look into your bill ourselves, we’ve sent you a private message here to help further.
If you could respond there we’ll explain what and why these charges are.
Did you mean here?
Userlevel 6
+8
That’s correct, it’s on here
Will
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