ID applied a default to my credit report when I disputed and delayed paying my final bill
+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Hi, When i do not owe any money why should i pay. When i had a chat with your team, they weren’t able to explain how did you arrive to that amount. As i havent activated nor used your service. The phone was sent faulty and why do you expect me to pay for your mistake.
Now that you have ruined my life. No one from your company is taking up the responsibility to contact me to give me an updated. I was promised my issue will be fixed and your company will report back to and remove my late payment remark as it was not a late payment. Also i have not received one single communication about anything pending. your team mentioned i do not owe anything and infact refunded the deposit after 2 weeks.
This is inhuman, our entire family is in stress. your team happily takes forever to respond to my communication.
Regards,
Karthik
+6
Hi
Thank you,
Rory
I ordered a I phone in the month of Jan. It was sent to me as a faulty device. I returned to your curry’s canary wharf store. Got the confirmation on the contract cancellation, got my refund too. Recently i was shocked and its devastating that you had reported on my credit score for £3 which you are claiming i need to pay month on month. I don’t understand when the contract is cancelled how do you say i have make monthly payment. I returned the phone next day.
I need this to be fixed and reported back to credit agency as its effecting my mortgage offer.
I lost the trust as it was a life changing event for me. We are very stressed out after learning what you have done to me.
+8
Hello
We’ll need to check your account details, please note if you have cancelled your Direct Debit and not contacted iD Mobile to request a disconnection, you would be liable for any charges applied.
We’ll send you a private message on here so that we can verify your details.
To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.
Thanks.
Michelle
Hi
+7
Hi
The 24 months of the contract is the minimum term of the contract. We wouldn’t automatically cancel the contract after this time as you may still require the services.
You would continue to be charged the same and receive services unless you contacted us to process a disconnected, moved your number or upgraded.
If you cancelled the direct debit whilst payments were still being taken and before the the final the bill was due it would result in missed payments which would affect your credit file.
Kash
iD Mobile
Hi there, I now have a default on my card, because I cancelled my phone contract with ID, however payments were still going on. I cancelled the direct debit after calling ID and telling them that I have cancelled the contract after the 24 months, but i was not aware that payments were still due . Im not happy as this is stopping me from getting an important loan.
+4
Hi
A ‘monthly sim’ is also referred to as a Monthly contract. Please respond to our Private Message so we can investigate when you had contacted us to cancel the contract. Once you provide us with this information we can look into this on our end. We look forward to hearing from you in the Private Message section.
-Mohsin
A contract?? I was told it was a monthly sim
You expect me to remember the specific date I contacted you? Are you kidding me? All I know is that I was with you for 2 months and after that I did not want to continue with you due to a dispute about data which I complained about , so check all your phone records and emails and it will tell you I DID NOT WANT ANYTHING TO DO WITH THIS COMPANY
+8
We aren’t hiding behind anything
If you were missold, you need to speak to Carphone Warehouse.
If you now remember that you did know you had a contract with us, and you contacted us to tell us you wanted to cancel, please reply to the Private Message providing the details of when and how you contacted us. As all calls are recorded, and all emails saved, locating any attempt you made to cancel will be very easy for us. If, as you say, you did contact us, we’ll have record of that and we’d be able to remove the marks on your credit file for you.
We’re always happy to help when we can.
Will
I've found out that it was your company causing the problem hiding behind carphone warehouse image. People like you destroy other peoples lives and I'm going to make sure that you don't do that to others
+8
Hi
In the Private messages we’ve sent, you advised that you didn’t actually know you were with us due to how the contract was sold to you. What was it that prompted you to email or call us if you were unaware of being with ourselves?
Will
I either called you or emailed you
+8
Hi
That wouldn’t be being missold if that’s the case. How was it you contacted us to provide the 30 days notice required to cancel?
Will
Not really the issue is ID mobile who didn't cancel the contract when requested
+8
Hi Pete,
Who was it that sold you the line? Was it Carphone Warehouse?
If so, it sounds like your issue is with them if it’s the manner the SIM was sold to you that has caused this issue.
Will
I WAS TOLD THIS IS A ONE MONTH CONTRACT, I WAS MISS-SOLD!! YOU HAVE PUT A DEFAULT ON MY ACCOUNT PLEASE REMOVE IT ASAP!!!!
+4
HI
We are sorry to hear this. We will send you a Private message now so we can look into this. To view the message sent, simply click on your profile icon on the top right and select Private Messages.
-Mohsin
Hi
This doesn’t sound right at all. We’ll drop you a private now so we can check on your disconnection, outstanding amounts, and credit file query.
Will
Hi please help me
I have had a similar experience! Got advised this was a 1 month rolling contract, cancelled after 2 months. TRIED TO APPLY FOR MORTGAGE BUT FAILED, checked my credit report and it flagged up CARPHONE WAREHOUSE Who couldnt help!
Got told to contact ID mobile but no telephone number or credit team! Absolutely shocked at how they have put a bad mark on my file???
How can i get this amended? Please help
+8
Hi
This doesn’t sound right at all. We’ll drop you a private now so we can check on your disconnection, outstanding amounts, and credit file query.
Will
Has anyne had issues with disproportionate credit defaults being applied by ID? I left the service last year, and disputed my final bill (of £15) as ID didn't action my account closure request on time. I paid the bill after two months to avoid hassle, and they subsequently reported a default on my credit file. This is now causing credit issues (mortgage, credit card), huge strain on my family, and affecting my mental health, for the miniscule size and nature of the payment amount.
I have asked to cancel twice. Luckily I have the names of the people I was in contact with. I paid outstanding amount plus following month as you have to give notice. I was then hounded by a debt agency so paid it as did not want a bad credit rating. Now anther firm is chasing me for all the months since. I have not used the phone for a year now. They will not get any more money. I will not pay for their incompetence at not closing the account when told to. Absolute nightmare!!!
+10
I understand, and I apologise if that has been the case. If you need us to look into anything else further, than please contact our Live Chat team here; they will be able to help in real-time.
Ryan
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