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ID cancellation last bill

  • 16 November 2020
  • 1 reply
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Hi, 

 

I have ended my plan a few months ago and I received my bill a month ago. I have then cancelled my direct debit a couple of weeks back. I received an email saying I should set it up back in order to pay anything left.

However I have already received my final bill and I cannot open a closed account. How can I be sure I paid everything?

 

I cannot contact the number available since I am stuck abroad because of COVID… (from abroad it is not possible to join +44333037777)

 

 

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Best answer by Kevin 22 November 2020, 20:03

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Kevin
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Hello there @fortunookie 

Sorry for any confusion caused by the email you had there.  If you know you’ve paid your final bill then you can simply ignore that email as it will just be a blanket automated one that would only be relevant for those who still have bills left.

You should still be able to log in to your old account online if you ever wanted to view your old bills too.

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