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Bill payment taken twice?

  • 3 April 2020
  • 1 reply
  • 87 views

I notied money has been taking out of my bank account.. i have already paid my bill for last month so why has money been taking

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Best answer by PavD 3 April 2020, 09:43

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Hi JohnA,

Welcome to the iD Community.

It usually may have happened if you have a Direct Debit active, but then may have made a manual payment around the same time when your bill is due. As with some banks a Direct Debit can be taken, but doesn’t show on your statement right away.

Not to worry, we can get that sorted. I have sent you a direct message with some further information. 

Regards,

Pav

 

 

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