Question

Incorrect data monthly allowances

  • 1 August 2020
  • 1 reply
  • 48 views
B
Rank

Hi, I've just changed my ID plan to have 50 gb data. Once my dashboard was updated, it showed I have 37 gb of data. On my previous plan I had 2 gb of data. Any idea why this would be? Has this happened to anyone else? Many thanks.

1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @BillyMartin, if you changed your plan mid-way through your billing period, the allowances will be implemented on a pro-rata basis. From next month, you’ll receive 50GB. If not, give us a shout right away and we’ll look into it for you.

 

Thank you,

Rory

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