ive been charged twice

  • 2 July 2020
  • 1 reply

I have just bought a new contract and have been charged twice - £49.99 for the upfront cost. I can’t get through to anyone via the live chat. Is someone able to help me and refund the second payment?

1 reply

Userlevel 6
Badge +8

We’re sorry to be catching this one late @Charleyg2208 

Did you do a duplicate order?  Have you spoken to our Live Chat Team since last week or would you like one of our team to message you here privately so that we can take a look at the transactions if need be?