I am absolutely devastated to
find that I have 2 late payment markers in my credit file. I have been a loyal
and reliable customer to ID for 2 years, always paying billS on time.
i cancelled my contract in Aug 2020 and I accept through error did not transfer the STAC code correctly and did forget that I would still be billed.
I have no argument with the £20 I owe and have settled the account as soon as I found the markers in my credit report. I am very very disappointed I wasn’t contacted to remind me of the payment whatsoever. No message, no call or payment text message, which ID had always previously sent.
I feel so let down, this was a genuine mistake which I was never afforded the courtesy of rectifying.
Best answer by Mohammed
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