I have been very pleased with ID Mobile so far. However, today I moved from my old sim-only £5 plan to a new sim-only £20 plan for unlimited data, calls and minutes. Today was the first day of my billing month. My last bill is for £5 (all good). My ‘next bill so far’ is now showing as £35.13, for ‘pro-rated line rental’. I do not understand why it is so high. Even if I have to pay a full month of my old rate (£5), plus a full month of my new rate (£20), this should be a total of £25, not more than £35, and having read the FAQs on billing I was expecting only to be charged £20. I would be grateful if this can be explained or fixed.
Hi
Sorry to hear this.
Please contact Live Chat team are available for account related support.
They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.
Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.
Aklima
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