Question

Logging in to account

M
Rank
Userlevel 1

I am still unable to login yo my account to buy add-on minutes.  The login button does not activate.

10 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @michaellane,

That’s strange, the option should allow you to press it if your username and password has been entered correctly. Are you having issues when using our website or via our app?

If you’ve only used one of the above, please can you try logging in via both methods?

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
M
Rank
Userlevel 1

I am having issues with the website.  I do not have a smartphone to be able to use the app as my phone is a Doro 6520 flip phone

P
Rank
Userlevel 4
Badge +2

Hi @michaellane 

I’m sorry to see this post was not responded to.

Are you able to log into ‘My Account’ now?

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
M
Rank
Userlevel 1

Hi Pearl_c6

 

No.  The login button does still not activate.  I enter my username and password but then the quoted point is reached.  I have single and double left clicked and right clicked the mouse but all have no success.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @michaellane,

 

Try a different browser.

 

We have had issues with Internet Explorer, Edge & Safari which seem to have the issue described.

Can you try Google Chrome or Firefox and see if the issue persists?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

Hi Mohammed

 

Have tried both options without success.  When logging in to ID mobile I get a response that either the username or password are incorrect.  I know the details are correct as I used them to reset the password through Google earlier this year.  When I use the forgotten username option I get a response that the name entered isn’t recognised but I know it exists.  Have retried accessing through Google and the same situation with an inactive Login button is still there.

Can you please try and get Google to work rather than trying other browsers as it has worked before and the other browsers appear to introduce other problems.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @michaellane,

 

We’ll need to access the account and check the username so we can help you try get back into the account.

 

I’ve PMed you with how we can sort this.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

Things get stranger.  When I tried to access the private message from Mohammed it said I was not authorised to access the message.  However, when I click the login button and enter the username of michaellane and the password of REMOVED and then click the button to progress I gain entry and see Mohammed’s message.  So it does recognise a username for me.???????

Mohammed
Rank
Userlevel 7
Badge +10

Hello @michaellane,

 

This is a public forum, please do not ever paste your password publicly..

You need to be logged in to view private messages, not sure why it wouldn’t let you in but did after logging in.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank
Userlevel 1

Hello Mohammed

 

I thought it was a helpdesk under ID’s control rather than being a public forum.  Thanks for removing my password details which I wouldn’t have entered had I known about the public aspect.

 

Regards

Michael 

Reply


Terms & Conditions
Why iD Mobile?