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Money has been taken from my account

  • 7 January 2019
  • 6 replies
  • 107 views

extra money taken from my bank account
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Best answer by bonzodev 10 January 2019, 15:17

turns out instead of taking an upgrade I took a new account instead that is the reason for the extra money being paid
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6 replies

Userlevel 6
Badge +6
Hey @bonzodev,

Thanks for clarifying that.

We hope that you've been able to get the extra account cancelled since, resolving your issue.

Mohammed
I had got rid of the box the new phone came in and was told it could not be returned without the box also I started to use the new phone with the sim from my old one when I asked about keeping my old number I was told that you cant import from one id phone to another so I was told to take out a sim only contract as it would be cheaper but still told I have to keep the new contract even though I wont be using it
Userlevel 4
Badge +6
Hi Bonzodev, have you been able to look at my.idmobile.co.uk to check your recent bills?

-Phil
not been able to log in trying chat to see if they can sort it
Userlevel 6
Badge +6
Hi @bonzodev,

Did you manage to find an answer to your query?

Ryan
turns out instead of taking an upgrade I took a new account instead that is the reason for the extra money being paid

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