Question

My bill is higher than expected

  • 14 January 2021
  • 1 reply
  • 109 views

How do I speak to someone about my bill being higher than expected ? 

Live chat is too busy! 

“We're experiencing a high number of chats right now and all our agents are currently busy helping customers. When all our agents are busy you can cut out the wait by continuing to chat with our Bot, or why not try using the iD online community? Alternatively, please try again later.”

can I speak to a human? 


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1 reply

Userlevel 7
Badge +10

Hello @ElliotZ,

You can speak to us here and we’d be happy to support.

 

Can you give us some information on this.

Have you tried viewing the PDF bill in the app/account?

This is fully itemised and will give a full breakdown of the charges and why this is higher.

 

Mohammed

 

Why iD Mobile?