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my bill is wrong and there is no way to contact you

  • 11 November 2020
  • 3 replies
  • 98 views
bannadi
Rank
Userlevel 1

I spent one hour trying to start a live chat - please don’t tell me it is my browser, cookies, security or anything such.  Let’s just forget the live chat option is there.

I need to talk to someone, a real person, about my bill.

HOW?

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Best answer by Michelle 28 November 2020, 11:44

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @bannadi,

We’re sorry to hear that you feel your bill is incorrect; we’ll try to help you here. What seems to be the issue that you’ve come across?

Ryan

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bannadi
Rank
Userlevel 1

Hi @Ryan 

Thank you for your reply.  The bill has been corrected to show nothing is due in November, however I still had £5 deducted from my account today.  I am not sure why.

I appreciate your help with that matter

kind regards

 

Michelle
Rank
Userlevel 5
Badge +8

Hi @bannadi 

 

If a credit has been applied to your account, this will show on next months bill, please check your next bill and let us know if there are any issues.

 

Thanks

 

Michelle 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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