Question

My phone bill has conveniently doubled since coronavirus and I can't contact anyone at ID what can I do?

  • 30 June 2020
  • 1 reply
  • 19 views

My bill has conveniently doubled since coronavirus and the lockdown began and so I’ve been unable to contact ID at all through phone or live chat. Everywhere I go I’m forced to talk to the community which I don’t understand how that could help in my case since I need someone from ID to actually look into my account and see whats happening. 


1 reply

Userlevel 6
Badge +9

Hi @thomaswrocks,

We’re sorry to hear about your billing issue. Have you been able to log into your account online to see what it is exactly that is causing your bill to be so much higher? Please log in and let us know what you see against each charge and we will help explain things further for you.

Ryan

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