I am so disappointed in ID mobile. My bill is £51.99 a month, and now I am seeing a charge of £69.09 even though my cap is set to £0 so I can’t go over my monthly line rental. I have been trying to get a hold of someone and my attempts have been entirely useless. This is unacceptable.
Best answer by Mohammed
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+10
Hello
Have you tried viewing the PDF bill?
All of our bills are produced in the app/account 14-days before your Direct Debit date.
Our Bills are PDF files that have a full breakdown fo the charges.
You can view what the charges are for, whether it’s extra out of plan usage, add-ons etc
Please note, if you’ve recently:
These may be the reason why your plan is charged higher despite having a cap of £0.00.
If this is the case, check the dates for the line rental. It’ll likely be because you’re either: billed for a longer period (Direct Debit date change) or have received a credit and re-billed at your new rate /pro-rata line rental (upgrading or plan changing).
Mohammed
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