Hi I need to urgently pay my outstanding bill of £19 as its affecting my credit score for bank loan. I am in lockdown and have not received a bill. I have no way of knowing how to pay the bill. Can someone from ID mobile please contact me urgently on tara_odr@hotmail.com
Hi there
If you had the funds in the account, then this should come out soon. If a Direct Debit failed a re-attempt would happen a week later.
If two failed attempts happened then the Direct Debit would be cancelled and you’d need to pay manually from then on and re-setup the Direct Debit if need be.
On very rare occasion Direct Debits sometimes do come out a day or two late, so if it was meant to be July 2nd, then this might be done by Monday in this case.
Hi
Thank you. We can confirm that we do not charge for making manual payments. We’ll have this fed back!
Regards,
Ryan
Thanks Ryan.
On another matter, I’ve recently changed my Direct Debit details (around about the 23rd/24th of June).
A payment was due to come out on the 2nd of July, but it doesn’t look like it’s happened yet, would you recommend that I make a manual payment just in case? Is it worthwhile checking with your system to see what’s going on?
I don’t want to incur any late fees or whatever.
Thanks again.
Hi
Thank you. We can confirm that we do not charge for making manual payments. We’ll have this fed back!
Regards,
Ryan
Hi
If you could share a screenshot with me, we’ll have this fed back to the relevant team so it can be updated.
Thank you,
Rory
Hey,
Thanks for your reply, that helps a lot.
I can see it when I log into my account, if I go to FAQ on the left navigation bar, then FAQs then ‘How can I pay my Bill’.
Thanks.
Hi
If you could share a screenshot with me, we’ll have this fed back to the relevant team so it can be updated.
Thank you,
Rory
Hi
- In the iD Mobile app, navigate to My Billing and click on 'Make a payment'
- Call our dedicated payment line on 0333 003 0001
Thank you,
Rory
Hi Rory,
I would like to manually pay my bill via credit card going forward.
On the FAQs in my ID under “How can I pay my bill?’, it says there may be a charge. Do you know what this charge is for and how much it is?
Thanks.
Hi
- In the iD Mobile app, navigate to My Billing and click on 'Make a payment'
- Call our dedicated payment line on 0333 003 0001
Thank you,
Rory
Hi my name is Louis and I need to pay my outstanding bill on over £400 I want to pay it today so please can you message back thanks
Hi
Welcome to iD Community.
You can still make payments via our IVR.
Please call 0333 003 0001 and select the payment option.
I’ve also messaged you directly for more info.
Hope this helps.
Pearl
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