Question

Network Down

  • 10 April 2020
  • 2 replies
  • 27 views

The ID network is down in my area, has been since yesterday and won't be back up until 15th April. Will I automatically get a reduction on my next bill for no service for this amount of time, or will I need to contact customer services for this (not even sure when I can do this)? Being the situation we are in right now, this is very inconvenient as I'm now unable to contact some family members, unless I leave my area which we are not supposed to do. 6 days of no service is ridiculous.


2 replies

Service still down and now there is no date saying when it will be back up again. I understand these are difficult times, but I am paying for a service I'm not getting! No network, so no calls can be made, no texts can be sent and no data can be used!

Userlevel 3
Badge +2

Hi @leannes14 

I’ve sent you a private message with some information.

Pearl

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