Question

New PAYG Sim but no Credit

  • 2 October 2020
  • 1 reply
  • 96 views

I have bought a PAYG bundle for £5, and the Sim is fitted to my phone and connected to iD mobile network.

I have registered online and my account correctly shows up as follows:

£5 Value Bundle - New

Expires on 22.10.20 11:59 PM

However, I cannot make calls as I have no credit as follows:

Pay As You Go £0.00

 

My allowances are as follows:

150 of 150            MINS

unlimited dataicon.png TEXTS

0.5 of 0.5GB       DATA

 

I have already spent hours on the Online Chat and the best they could come up with was ‘have you tried resetting your phone?

Please could someone here either sort this out, advise me what I can do next?

I suspect that the reason might be that I haven’t made a link to a bank account for a recurring bundle.

I just wanted to try the iD mobile service for a month without having to commit any further,

and as things stand, I’m not very impressed, to say the least


1 reply

Userlevel 5
Badge +6

Hi @reuben709, you shouldn’t need credit if you have minutes showing in your allowance. What sort of number are you trying to call? Are you sure it’s included in your allowances, i.e. it’s not a premium-rate number?

 

Thank you,

Rory

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