Question

NHS unlimited add-on applied but still charged

  • 9 July 2020
  • 3 replies
  • 186 views

I have been charged the extra data usage despite the NHS upgrade. Can you contact me as no telephone or chat available


3 replies

Userlevel 7
Badge +10

Hello @cscrocco,

 

I’m sorry to hear that.

 

When was the NHS unlimited data add-on applied? A text would have been sent to confirm?

Have you checked your iD bill to see a breakdown of the charges?

 

Charges are for the usage the month prior. If the add-on was applied after you had already incurred this out of plan usage, the add-on would not negate the charges and you’d still be liable for this.

 

Hope that explains.

Mohammed

 

Userlevel 1

Hi I'm registered for nhs heroes,got my text 9/6/2020,  if got my bill for this month on my old contract,  my email address is REMOVED

Userlevel 7
Badge +10

Hello ​​​​​​ @Elaine white,

 

Your bill for this month would contain usage most likely between Mid/End May - June so it depends on your bill date.

 

Have you viewed the PDF Bill for a breakdown of the charges?

 

We’ve removed your personal details, please note, this is a public forum so don’t post any details here publicly.

 

Mohammed

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