No chat agent

  • 21 February 2020
  • 1 reply

Userlevel 1

I cannot call, my telephone cannot connect to the network. The chat agents from the page:

are not available. What can I do?

1 reply

Userlevel 6
Badge +8

Hi @Hel 

If you’re unable to call and all Live Chat agents are busy.  Then here are a few other ways in which you can reach us:

Facebook (

Twitter (


If you're choosing to email us, please include in your email your iD Community username, your full name, home address and postcode, mobile number, and email address