Solved

No direct debit taken?

  • 17 June 2020
  • 3 replies
  • 89 views

My direct debit should have been taken today and is yet to come out of my account. Says on the app that it is due today and the direct debit details are for the correct account. It also won’t let me make an manual payments telling me the secured pin and password I’m entering are incorrect and they are not. What should I do? I do not want to miss my first direct debit and it then be held against me because of this

icon

Best answer by Rory 23 June 2020, 13:57

View original

3 replies

Userlevel 4
Badge +2

Hi @johncolton1995 

Welcome to iD Community.

Have you checked this today to see if the payment has gone out of your Direct debit?

Please let us know.

Thanks,

Pearl

 

Thanks for replying Pearl. Having double checked my DD was actually meant to go out today the 18th but it is still in my account at the moment and nothing has been taken yet. 
 

thanks,

John

Userlevel 5
Badge +6

Hi John, sorry for the delayed response on our side. We’ll need to take a look at your account, so somebody will be in touch over private message shortly to take some details from you.

 

Thank you,

Rory

Reply


Why iD Mobile?