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No live chat available

  • 12 October 2020
  • 5 replies
  • 47 views
W
Rank

The live chat is not available on your website and I keep getting text messages saying I will be charged 40p a minute. On my account it shows I have 198 minutes left from the 200 minutes I purchased on the 03/10/2020 can you please look into both issues(live chat and minutes).

Regards

Harry Wheeldon

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Best answer by Ryan 13 October 2020, 20:19

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5 replies

Ryan
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Userlevel 6
Badge +10

Hi @wheelybin51,

I am sorry to hear about those issues! If you have run out of your normal monthly allowances, you will still be reminded of the out-of-allowance charges even if you have some left in separate an add-on; these messages are automatic and just let you know the charges if you didn’t already have an add-on purchased.

Our Live Chat Team can be unavailable at times if there has been a busy period but it usually opens back up again soon after.

Ryan

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B
Rank

Live chat has not been on for 2 days

Ryan
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Userlevel 6
Badge +10

Hi @Bettyyork,

I have responded to your other post and we have sent you a PM, please let us know what you would like help with via PM. Thank you.

Ryan

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W
Rank

Still unable to get on live chat, it would be better if the system checked before telling me I would get charged 40p per minute even though I had purchased 200 minutes and still had 194 left. The live chat issue is a problem for quite a few  people reading other comments. I did click the emoji. Thank you for your assistance as far as I am concerned the issue has been resolved for me.

Regards

Harry Wheeldon

Mohammed
Rank
Userlevel 7
Badge +10

Glad to hear that Harry and thank you for your feedback.

 

The app/account is something we’d always recommend checking as this shows the current allowances.

 

Mohammed

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