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No refund received

  • 19 January 2021
  • 1 reply
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A
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I made a return weeks ago now and have been informed that the phone has been received but I haven’t been refunded the £29.99 which was billed from my account for the first month of the contract.

Spoke to someone on online chat and they said it would be escalated and refunded in 2 days but has been over a week now and STILL no refund in my account.

Please can this be sorted ASAP.

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Best answer by Ryan 20 January 2021, 17:11

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Ryan
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Hi @Ameliawoodnick,

We are very sorry to hear about that. We will have this looked into right away, please check your PMs to get started.

Ryan

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