Question

outstanding bill and cancellation

  • 27 May 2020
  • 1 reply
  • 37 views

Hello i have had a letter saying my bill is due and when ive tried to pay it over the phone im told my account is up to date. also ive tried to cancel my account a couple times and i keep getting told it will be cancelled at the end of the month only for it not to be.


1 reply

Userlevel 3
Badge +5

Hi @Malloc 

Please contact Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Regards

Aklima

 

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