Solved

overcharged bill

  • 19 December 2020
  • 3 replies
  • 88 views
S
Rank

Ive been charged £50 instead of £26.99 there is no one I can talk to about it to explain my bill to me

icon

Best answer by Kevin 22 December 2020, 19:03

View original
This topic has been closed for comments

3 replies

Kevin
Rank
Userlevel 4
Badge +10

Hi there @Sarah1jane 

If you check your most recent bill it should tell you within there all the charges associated with that bill in itself.

Have you recently requested a bill date change?  If so, then it’s possible that the bill you’ve received is for an extended period (compared to a usual 1-month bill).

If you’re normally paying £26.99 then the amount you’ve listed above there would work out at something like a 7-week period.  The dates you’ve been charged for on the bill though would be on that bill.

B
Rank
Userlevel 1

Hi there @Sarah1jane 

If you check your most recent bill it should tell you within there all the charges associated with that bill in itself.

Have you recently requested a bill date change?  If so, then it’s possible that the bill you’ve received is for an extended period (compared to a usual 1-month bill).

If you’re normally paying £26.99 then the amount you’ve listed above there would work out at something like a 7-week period.  The dates you’ve been charged for on the bill though would be on that bill.

Hi Kevin,
 

Can you please contact me through PM.

I’ve been over charged on my November bill. How do I speak to somebody about getting this refunded?! 

I would be very surprised you aren’t in breach of your DD guarantee seeing as you haven’t made any effort to refund me the difference. Please respond to this ASAP!

 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Bennett1991,

This overcharge won’t be a breach of the Direct Debit Guarantee”  as we produce your bills each month in the app and notify you in advance of what we’re going to be billing you this month.

Have you tried viewing the PDF bill to see what these charges are for?

All of our bills are fully itemised and provide a breakdown of the charges on page 2 onwards.

 

Use this tool: https://www.idmobile.co.uk/help-and-advice/understanding-my-bill for help on understanding how our bills are broken down.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?