Solved

Overcharged for I phone I don't have

  • 6 August 2018
  • 2 replies
  • 112 views
LizzieBriggs1995
Rank
I have two contacts with ID mobile, as I lost my phone in January and couldn't afford the cancellation fee so I have been paying of the contract until its finished. However, the money for this phone came out this morning and is £5 more than my contracted fee. I don't use this phone, I don't even have it, so it's nothing to do with me. Why has this happened? And what can I do to get my money back, as the payment has put me in my unwarranted overdraft and I am not being fined.
icon

Best answer by Mohammed 6 August 2018, 17:21

View original

2 replies

LizzieBriggs1995
Rank
I have two contracts with ID mobile as I lost my phone back in January and couldn't afford the cancellation fee, and your service does not supply early upgrades.

The contracts for the Lost phone is supposed to be £18.99 but when I checked my bank this morning I was charged £23.99, which is £5 more than what I am contracted to pay. I don't use this phone, I don't even have it, so it is not anything I have done.

Why has this happened? And how do I get my money back? The charge has put my in my unaranged overdraft and I am now being fined for it.

[Please DO NOT create duplicate topics for the same issue. I have moved your topic here as this relates to the same issue]
Mohammed
Rank
Userlevel 7
Badge +10
Hello @LizzieBriggs1995,

@Jade has PM'ed you regarding this and will pick this up with you via PM.

If you could check your PM's and respond there.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?