Question

Overcharged on my November bill

  • 27 December 2020
  • 1 reply
  • 9 views
B
Rank
Userlevel 1

I’ve been over charged on my November bill. How do I speak to somebody about getting this refunded?! 
I would be very surprised you aren’t in breach of your DD guarantee seeing as you haven’t made any effort to refund me the difference. Please respond to this ASAP!

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1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Bennett1991,

This overcharge won’t be a breach of the Direct Debit Guarantee”  as we produce your bills each month in the app and notify you in advance of what we’re going to be billing you this month.

Have you tried viewing the PDF bill to see what these charges are for?

All of our bills are fully itemised and provide a breakdown of the charges on page 2 onwards.

 

Use this tool: https://www.idmobile.co.uk/help-and-advice/understanding-my-bill for help on understanding how our bills are broken down.

Mohammed

 

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