Question

Overdue bill but no way to pay

Tahreem
Rank

Hi ID 

 

Please get in touch with me - I am getting fed up with you sending me emails to ask for payment of my account - especially when I was on a rolling contract. 

I have been trying to pay for 2 weeks now however you have locked me out of my account, you online system won’t let me. If this goes on my credit file I will not be happy. 

 

If you want payment then provide a way to accept the payment.

 

Thanks, 

Disgruntled Customer

4 replies

P
Rank
Userlevel 4
Badge +2

Hi @Tahreem 

Welcome to the iD Community.

You can pay this by logging into https://my.idmobile.co.uk/ and Logging into the iD app or My Account Online.
Or when calling our Customer Services, (after entering your mobile number) selecting Option 2 followed by Option 1.
This is an automated payment line.

Let us know how you get on

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
Tahreem
Rank

Hi I am unable to do this - I cannot get access into my account not now neither before. This was the original problem. 

 

Please confirm how much I have left to pay on the account and a way of doing this. I would not like a credit on my file

Tahreem
Rank

I have made a payment of £20 - not sure if it has gone to the right number.  It is for phone number ending in 9109 and account number of ending in 7360

 

please confirm 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Tahreem,

 

You can make a payment by calling 0333 003 7777 and after the message ends, enter the iD number & select Option 2 followed by Option 2. 

You can confirm the payment has been made as it’ll be debited from your Bank account.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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