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overpaying your bill - how can I obtain a refund?

anniedog
Rank

I have been on the app seen an amount to pay went online banking paid then my DD took the same amount again - can this be reimbursed?

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Best answer by Mohammed 7 August 2020, 10:12

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10 replies

Will
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Userlevel 6
Badge +8

Hi @anniedog , have both gone, or are any of them pending?

 

Will

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anniedog
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Hi yes both from my online banking not pending

Mohammed
Rank
Userlevel 7
Badge +10

Hello @anniedog,

This would happen when the DD is due to be taken and a manual payment is made via card. 

In most cases, the DD is taken on time but the Bank reports this a few days later.

 

We can refund the additional card payment made.

I’ll PM you with how we can get this sorted for you.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
JENNROBB10
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Hi I am new to this community.  I need help in resolving my question.....In July 2 payments were taken by ddr  for no reason, no add ins etc......How do I get a refund???

Kevin
Rank
Userlevel 4
Badge +10

Hi there @JENNROBB10 

Have you recently requested a date change on your Direct Debit?

Where both of them by Direct Debit, or was one of them a manual payment?

JENNROBB10
Rank

No request for ddr change and no manual payment

JENNROBB10
Rank

Sorry just realised what it is.....silly me

Thank you for your help

Mohammed
Rank
Userlevel 7
Badge +10

No problem @JENNROBB10,

 

Glad you were able to sort it!

 

Let us know if you do have any issues, no matter how silly it may seem, we’re always here to help.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jessica Poyner
Rank

Hi you have taken £63 out if my account when it should be £13.99 why is this?

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Jessica Poyner 

We are sorry to hear this. You should be able to see your recent charges through your iD app. However, if you would like to discuss this further, you can speak to a member of our team through our Live Chat service below: 

Live Chat | iD Mobile Network

Alternatively, you can also speak to our iD Mobile team on Facebook or Twitter.

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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