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Overpayment

  • 22 October 2020
  • 1 reply
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I have over paid my bill as it said I had an outstanding balance to the. Find out you have take the money out of my bank account?? How is this fair I am not very impressed at all it’s my daughters mobile phone please make contact with me ASAP 

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Best answer by Ryan 26 October 2020, 17:51

Hi @Aaron2466,

I am sorry to hear about this, if you have made a manual payment too close to your Direct Debit date then the Direct Debit will still be taken as it is requested from your bank a few days prior in order to be ready for the billing date.

We will issue you with a PM now to offer further support.

Ryan

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Hi @Aaron2466,

I am sorry to hear about this, if you have made a manual payment too close to your Direct Debit date then the Direct Debit will still be taken as it is requested from your bank a few days prior in order to be ready for the billing date.

We will issue you with a PM now to offer further support.

Ryan

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