Question

paid bill still restricted


I have paid my bill however I still can't make calls send texts it's been nearly 2hours what should I do as I can't call them?


26 replies

Userlevel 4
Badge +2

Hi @Bhicky

Welcome to the Community. 

Sorry about the issue you’re having. 

If your account was barred, it can take a few hours for the bar to be lifted. I’d recommend waiting a couple more hours, also try resetting your phone every now and then. 

If it doesn’t work, give us a shout and we’ll look in to it for you. 

Sorry for the inconvenience. 

Nikhil

Hi I have tried again today and is still not working I have emailed and still have not heard anything?

 

Userlevel 1

I’ve paid bill still cut off though 

Hi I've paid my bill and still cut off

Hi I have tried again today and is still not working I have emailed and still have not heard anything?

Hi @Bhicky

Welcome to the Community. 

Sorry about the issue you’re having. 

If your account was barred, it can take a few hours for the bar to be lifted. I’d recommend waiting a couple more hours, also try resetting your phone every now and then. 

If it doesn’t work, give us a shout and we’ll look in to it for you. 

Sorry for the inconvenience. 

Nikhil

Hi Nikhil

I have been cut off this morning paid my bill and still not been re connected

 

Userlevel 1

Hi Nikhill

jts been over 24 hours now since bill has been paid and still cut off?? How long is this going be like this for??

Userlevel 3
Badge +5

@Claytj92 

Hi have your services been restored? 

Please get back in touch if they haven't. 

Regards 

 

Aklima 

I rang up and paid my bill over the automated service, it said your services will be put back on within 1 hour.... and it’s still not on 14 hours later?

Userlevel 3
Badge +5

@Callum1 

Sorry to hear this. 

I have sent you a private message with more information. 

 

Regards 

Aklima

Having issues myself... still restricted after 5 hours later, I've done the old turn off and on...  need my phone as I'm disabled. This is starting to panic me. 

Userlevel 3
Badge +2

Hi @LindzstarT83 , sorry to hear the bar has taken it’s time being lifted. If this is still an issue, please check you PMs for further info on how to get in touch with somebody about this.

 

Cheers,

Will

Userlevel 1

I paid my bill yesterday morning, and my services are still restricted. It's been over 24 hours now, and I cant call anybody to sort this out so what do I do?

Userlevel 4
Badge +2

Hi @Miss.Edis 

I’m sorry to see this post was not responded to.

Can you confirm if the issue is resolved?

Thanks,

Pearl

Userlevel 1

Hi @Pearl_c6, the issue is still not resolved and I can not use any of my services. I am panicking because I am due to go in to labour any time soon and I am unable to use my phone services at all.

Userlevel 4
Badge +2

Hi @Miss.Edis 

Sorry to hear your service have still not restored.

But its strange, the restriction on the account should have been lifted by now.

Can you please try a few things to see if we can get back your services.

  • Turn OFF your phone
  • Remove the SIM card out of the slot
  • Clean the SIM card 
  • Place it back in the SIM slot
  • Turn your phone back ON

If it still does not work, can you try to use the SIM in a different phone and see if your able to use any of the services. 

Please let us know how you get on.

Thanks, 

Pearl

Userlevel 1

@Pearl_c6 I tried all the above and it didnt work. But I just tried rebooting my phone again now and they're finally back on thankyou.

Userlevel 4
Badge +2

Hi @Miss.Edis 

That’s perfect! I’m happy ts all sorted now.

Please get back to us if you face any more issue.

Thanks,

Pearl

I was late paying bill and have had no data for over a week

Userlevel 3
Badge +5

Hi @Derbycounty73 

Sorry to hear this.

I have sent you a private message with more information. 

 

Regards

Aklima

Where is the private message

Userlevel 4
Badge +2

Hi @Derbycounty73 

Sorry to hear your service have still not restored.

Can you please try a few things to see of we can restore your services.

  • Turn OFF your phone
  • Remove the SIM card out of the slot
  • Clean the SIM card 
  • Place it back in the SIM slot
  • Turn your phone back ON

Please let us know how you get on.

Thanks, 

Pearl

God sake that does not work my services need to be turned back on is there anyone who can do it

I am the same to. Its awfully frustrating!

Hi there my name is Antonin I pay my bill ant is over 2 hour and my service not working I need my phone  for work how long will take to get my service back on

How long I have to wait to active my services I don't give dam about cov19  you have to switch my services on or I will take action by laws I don't have paisanst do some thing I wait all day since 8 am  til now

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