Question

paid bill still restricted

Bhicky
Rank

I have paid my bill however I still can't make calls send texts it's been nearly 2hours what should I do as I can't call them?

30 replies

andewhite
Rank
Userlevel 8
Badge +9

Absoluty so stupid u xant talk to I'd mobile. The online help doesn't work. I need use my phone. If my account is up to date why can't u use my phone 

Okay @Emma James, your best option for immediate assistance from iD Mobile is online chat at https://idmobile.co.uk/live-chat.

Otherwise, try getting in-touch through their social media pages on facebook or Twitter.

The customer service team work until 8pm weekdays. 

Emma James
Rank

Absoluty so stupid u xant talk to I'd mobile. The online help doesn't work. I need use my phone. If my account is up to date why can't u use my phone 

Emma James
Rank

I've paid my 3 days ago and can't use my phone. I have switched on and off toom sim card out. I cant ring them as its automated znd says my account is all up to date.

Ashley Warrilow
Rank
Userlevel 1

Me toy phone is still restricted 

 

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @antoninpohlotka,

We are sorry to hear that this has happened, have you tried to restart your phone to see if this helps? If so, please contact our Live Chat team by clicking here and we’ll have it resolved as soon as we can.

Please let me know how you get on.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
antoninpohlotka
Rank

How long I have to wait to active my services I don't give dam about cov19  you have to switch my services on or I will take action by laws I don't have paisanst do some thing I wait all day since 8 am  til now

antoninpohlotka
Rank

Hi there my name is Antonin I pay my bill ant is over 2 hour and my service not working I need my phone  for work how long will take to get my service back on

TJB92
Rank

I am the same to. Its awfully frustrating!

Derbycounty73
Rank

God sake that does not work my services need to be turned back on is there anyone who can do it

P
Rank
Userlevel 4
Badge +2

Hi @Derbycounty73 

Sorry to hear your service have still not restored.

Can you please try a few things to see of we can restore your services.

  • Turn OFF your phone
  • Remove the SIM card out of the slot
  • Clean the SIM card 
  • Place it back in the SIM slot
  • Turn your phone back ON

Please let us know how you get on.

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
Derbycounty73
Rank

Where is the private message

A
Rank
Userlevel 3
Badge +5

Hi @Derbycounty73 

Sorry to hear this.

I have sent you a private message with more information. 

 

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.
Derbycounty73
Rank

I was late paying bill and have had no data for over a week

P
Rank
Userlevel 4
Badge +2

Hi @Miss.Edis 

That’s perfect! I’m happy ts all sorted now.

Please get back to us if you face any more issue.

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Miss.Edis
Rank
Userlevel 1

@Pearl_c6 I tried all the above and it didnt work. But I just tried rebooting my phone again now and they're finally back on thankyou.

P
Rank
Userlevel 4
Badge +2

Hi @Miss.Edis 

Sorry to hear your service have still not restored.

But its strange, the restriction on the account should have been lifted by now.

Can you please try a few things to see if we can get back your services.

  • Turn OFF your phone
  • Remove the SIM card out of the slot
  • Clean the SIM card 
  • Place it back in the SIM slot
  • Turn your phone back ON

If it still does not work, can you try to use the SIM in a different phone and see if your able to use any of the services. 

Please let us know how you get on.

Thanks, 

Pearl

I request not to message me directly, as this is currently not being monitored.
Miss.Edis
Rank
Userlevel 1

Hi @Pearl_c6, the issue is still not resolved and I can not use any of my services. I am panicking because I am due to go in to labour any time soon and I am unable to use my phone services at all.

P
Rank
Userlevel 4
Badge +2

Hi @Miss.Edis 

I’m sorry to see this post was not responded to.

Can you confirm if the issue is resolved?

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
Miss.Edis
Rank
Userlevel 1

I paid my bill yesterday morning, and my services are still restricted. It's been over 24 hours now, and I cant call anybody to sort this out so what do I do?

Will
Rank
Userlevel 6
Badge +8

Hi @LindzstarT83 , sorry to hear the bar has taken it’s time being lifted. If this is still an issue, please check you PMs for further info on how to get in touch with somebody about this.

 

Cheers,

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
LindzstarT83
Rank

Having issues myself... still restricted after 5 hours later, I've done the old turn off and on...  need my phone as I'm disabled. This is starting to panic me. 

A
Rank
Userlevel 3
Badge +5

@Callum1 

Sorry to hear this. 

I have sent you a private message with more information. 

 

Regards 

Aklima

Please do not message me directly, as this is currently not being monitored.
C
Rank

I rang up and paid my bill over the automated service, it said your services will be put back on within 1 hour.... and it’s still not on 14 hours later?

A
Rank
Userlevel 3
Badge +5

@Claytj92 

Hi have your services been restored? 

Please get back in touch if they haven't. 

Regards 

 

Aklima 

Please do not message me directly, as this is currently not being monitored.
C
Rank
Userlevel 1

Hi Nikhill

jts been over 24 hours now since bill has been paid and still cut off?? How long is this going be like this for??

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