Question

paid bill still restricted


I have paid my bill however I still can't make calls send texts it's been nearly 2hours what should I do as I can't call them?


30 replies

Userlevel 8
Badge +9

Absoluty so stupid u xant talk to I'd mobile. The online help doesn't work. I need use my phone. If my account is up to date why can't u use my phone 

Okay @Emma James, your best option for immediate assistance from iD Mobile is online chat at https://idmobile.co.uk/live-chat.

Otherwise, try getting in-touch through their social media pages on facebook or Twitter.

The customer service team work until 8pm weekdays. 

Userlevel 1

Hi Nikhill

jts been over 24 hours now since bill has been paid and still cut off?? How long is this going be like this for??

Userlevel 8
Badge +3

Hi @Bhicky, 

Welcome to the Community. 

Sorry about the issue you’re having. 

If your account was barred, it can take a few hours for the bar to be lifted. I’d recommend waiting a couple more hours, also try resetting your phone every now and then. 

If it doesn’t work, give us a shout and we’ll look in to it for you. 

Sorry for the inconvenience. 

Nikhil

Userlevel 1

Me toy phone is still restricted 

 

 

I've paid my 3 days ago and can't use my phone. I have switched on and off toom sim card out. I cant ring them as its automated znd says my account is all up to date.

Absoluty so stupid u xant talk to I'd mobile. The online help doesn't work. I need use my phone. If my account is up to date why can't u use my phone 

Userlevel 1

@Pearl_c6 I tried all the above and it didnt work. But I just tried rebooting my phone again now and they're finally back on thankyou.

Userlevel 4
Badge +2

Hi @Miss.Edis 

That’s perfect! I’m happy ts all sorted now.

Please get back to us if you face any more issue.

Thanks,

Pearl

Userlevel 1

Hi I've paid my bill and still cut off

Userlevel 1

Hi I have tried again today and is still not working I have emailed and still have not heard anything?

Hi @Bhicky, 

Welcome to the Community. 

Sorry about the issue you’re having. 

If your account was barred, it can take a few hours for the bar to be lifted. I’d recommend waiting a couple more hours, also try resetting your phone every now and then. 

If it doesn’t work, give us a shout and we’ll look in to it for you. 

Sorry for the inconvenience. 

Nikhil

Hi Nikhil

I have been cut off this morning paid my bill and still not been re connected

 

Userlevel 3
Badge +5

@Callum1 

Sorry to hear this. 

I have sent you a private message with more information. 

 

Regards 

Aklima

Hi I have tried again today and is still not working I have emailed and still have not heard anything?

 

I am the same to. Its awfully frustrating!

I was late paying bill and have had no data for over a week

Hi there my name is Antonin I pay my bill ant is over 2 hour and my service not working I need my phone  for work how long will take to get my service back on

Having issues myself... still restricted after 5 hours later, I've done the old turn off and on...  need my phone as I'm disabled. This is starting to panic me. 

Userlevel 3
Badge +5

Hi @Derbycounty73 

Sorry to hear this.

I have sent you a private message with more information. 

 

Regards

Aklima

How long I have to wait to active my services I don't give dam about cov19  you have to switch my services on or I will take action by laws I don't have paisanst do some thing I wait all day since 8 am  til now

Userlevel 6
Badge +8

Hi @LindzstarT83 , sorry to hear the bar has taken it’s time being lifted. If this is still an issue, please check you PMs for further info on how to get in touch with somebody about this.

 

Cheers,

Will

Userlevel 1

I paid my bill yesterday morning, and my services are still restricted. It's been over 24 hours now, and I cant call anybody to sort this out so what do I do?

Where is the private message

Userlevel 6
Badge +10

Hi @antoninpohlotka,

We are sorry to hear that this has happened, have you tried to restart your phone to see if this helps? If so, please contact our Live Chat team by clicking here and we’ll have it resolved as soon as we can.

Please let me know how you get on.

Ryan

Userlevel 4
Badge +2

Hi @Derbycounty73 

Sorry to hear your service have still not restored.

Can you please try a few things to see of we can restore your services.

  • Turn OFF your phone
  • Remove the SIM card out of the slot
  • Clean the SIM card 
  • Place it back in the SIM slot
  • Turn your phone back ON

Please let us know how you get on.

Thanks, 

Pearl

God sake that does not work my services need to be turned back on is there anyone who can do it

Userlevel 4
Badge +2

Hi @Miss.Edis 

I’m sorry to see this post was not responded to.

Can you confirm if the issue is resolved?

Thanks,

Pearl

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