I cancelled my ID account within the cooling off period and have now been sent a bill for £12.82. After spending hours (10 plus!) online with various agent discussing my horrendous experience with ID I said enough is enough cancel my account and I’ll send the phone back - which I did. I explained that I would be cancelling my direct debit as I could not trust ID with my bank details and was told that this would be ok (screen shots taken). I now have a bill (all be it a fairly small one - which I am unable to pay because I don’t have an ID account. I will pay for the bill but I will not create a new direct debit. Is there a number I can call to actually speak to someone and pay it?? I just hope this does not effect my credit rating as I have never missed any payment for anything in my life.
I had to pay £30 for the phone so is it possible the bill would be taken from this?
Some how ID messed my number swap up with my daughters, my PAC code was used on her phone meaning I lost my number (which I have used for 25 years) and I have now had to use her sim card (she has now lost her number too) which still has 12 months remaining on its contract meaning i’m stuck with my old beat up phone getting half the data i’m used to and paying £42 a month for!
ID’s customer service has been by far the most horrendous I have ever come across.
