Question

Paying my bill

  • 9 August 2018
  • 1 reply
  • 236 views

I am trying to pay my bill via the app it keeps telling me my password is wrong I've changed password 3times now is there another way of paying

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I am trying to pay my bill via the app it keeps telling me my password is wrong I've changed password 3times now is there another way of paying

Hi @Mandy251064 and welcome to the family here.

Sorry to hear you've had some troubles with your password and logging in to our ID Mobile App.

As an alternative to paying through the app or our website, you can dial 7777 from your ID Mobile phone to make a payment through the automated service there.


Back to the password issue though. If you could contact our Social Media Team over on Facebook or Twitter, they'll be happy to reset the password for you and hopefully alleviate the issues you're facing there and get you back in.

Kevin

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