trying to order my phone having problems. half way through payment set up, i have entered my bank details then continue then it says it fails? id mobile have taken 3p out of bank account and i cant get through to the next stage as the page says it failed clearly it hasn't if its taken money so no order hasnt actually gone through .or no email to confirm anything just i have an item in my basket still . i need help ….
Userlevel 7
+10
Hello
Have you checked to confirm that the:
Payment card entered matches the billing details of the account?
The billing address matches the delivery address
The billing address on the card matches the details entered on purchase
The card is in your name?
These can all be factors.
Let us know.
Mohammed
The billing address matches the delivery address so it took 1p payment 3x as I tried 3 times and process failed Anyway
Userlevel 6
+8
And does the name match
Will
Yes same name
Userlevel 6
+8
Have you tried processing the order on a different device or browser
Will
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more