Question

Phone calls

  • 23 November 2018
  • 3 replies
  • 103 views

Are calls and texts free from one id contract to another

3 replies

Userlevel 8
Badge +9
Hi Tinca3. Yes they are free as long as you have them included with your deal. For example my contract gives me 300 minutes and unlimited text every month.

I was shocked to discover after several phonecalls my personal allowance was used up and now my cap allowance. Please advise how I can find out what is my limit as nobody to phone and also how to upgrade this for next month

Thanks

Userlevel 7
Badge +10

Hello @Goddess rock60,

 

Log into the iD app/account to view your current/remaining allowances as well as plan info.

 

Allowances are used per minute of phone calls.

If you make a call to a non-inclusive number, this will use up your out of plan spend up until your cap.

 

Mohammed

 

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