Hi,
Please could an agent from ID Mobile confirm that I have no charges on my account? I don’t want this to negatively affect my credit rating.
My ID Mobile number is ‘REMOVED PLEASE DO NOT POST PERSONAL INFORMATION’
13/03/2020
- I signed up for an ID Mobile contract online, order ref 110140198.
17/03/2020
- Sim arrived, internet wasn’t working. I contacted id mobile support via the online chat option. The agents name was ‘Taybah’. Agent tried to help but couldn’t get the internet internet working.
- I cancelled the direct debit, I told the agent that as I was well within the 14 day cooling off period, I would like to cancel the contract. I told the agent that I had cancelled the direct debit. I had not used any data, had not made any calls, had not sent any texts.
- The agent confirmed that the contract had been cancelled. I have a transcript of this chat.
19/03/2020
- I received an email from ID Mobile saying ‘your final bill is ready’, I wasn’t expecting any bill, as I had cancelled the contract within the 14 day cooling off period.
- I contacted id mobile via online chat, I spoke with an agent ‘Pumezo’. Pumezo told me I had a bill of £0.89 on my account.
- I told Pumezo that I was legally entitled to cancel the contract without a fee, because I was within the 14 day cooling off period.
- Pumezo told me that she had removed the charge of £0.89 from my account, and so I had nothing to pay. I have a transcript of this chat.
20/03/2020
- I received an email from ID Mobile ‘Important information about your Direct Debit’
21/03/2020
- I called ID mobile at 13:28 on 0333 003 7777. I spoke to an agent who told me that the charge had not been removed from my account.
- The agent apologised and told me that they had removed the charge from my account.
I received a letter last week to my old address, an invoice of £8. Please could an agent from ID Mobile confirm that I have no charges on my account? I don’t want this to negatively affect my credit rating.
Best answer by Chilobe
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