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Premium text messages not sending

  • 4 January 2021
  • 3 replies
  • 1474 views
G
Rank

Just repeating a question that one of the community members submitted a month ago which stated:

‘Having checked I have activated the Premium feature on my phone and I have full allowances and a cap that hasnt been exceeded, I still cannot send a text to a competition number?’

You responded to that community member to say that you would check over their account and PM them with your findings.

Could you be good enough to do the same checks on my account, so I can use the premium features, and let me know what you find.

 

Thank you very much.

 

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Best answer by gailwhetton 6 January 2021, 15:58

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @gailwhetton,

I am sorry to hear about that. Sometimes with competition numbers, they may not be set up on the billing system (sometimes due to them being new numbers) so these issues tend to need further attention from our Technical Team.

The quickest way to obtain help is by contacting our Live Chat Team here but we will send you a PM too.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
G
Rank

Thanks for your response Ryan, much appreciated.

I have now sorted the problem and all i can say is it was down to user error.

On that note I will close this thread with the Community Team.

Thanks again

 

 

Ryan
Rank
Userlevel 6
Badge +10

Hi @gailwhetton,

Thank you for letting us know, glad it was sorted quite easily in the end. 🙂

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
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