Question

query my bill

  • 6 April 2020
  • 7 replies
  • 363 views

Hello

I've capped my data allowance but my bill is over agreed limit

My last bill was £42.99 when it should be around £30

Regards caroline 


7 replies

Userlevel 3
Badge +5

Hi @CINGRAM 

When you reach your capped limit  you won't be able to do anything you'd be charged for (e.g. international roaming, sending picture messages and premium rate calls).

Have you checked what the charges are for? 

Optional extras, including add-ons and the paper billing charge (if you choose to set this up), get added to your monthly bill. They aren't included in your cap amount.

Hope this helps. 

 

Aklima 

How much are pictures to send?

Regards

Caroline

Userlevel 4
Badge +2

Hi @CINGRAM 

Please click on the link below, here is every you need to know about billing.

https://community.idmobile.co.uk/bills-allowances-charges-21/billing-everything-you-need-to-know-in-one-place-32120

Hope this helps

Thanks, 

Pearl

Hi , l have been trying to get hold of any I'd customer service  member regard yo my mobile query as credit recovery agents just contacted me on a bill  I'm not award of.l was advised yj contact you guys and discuss the matter .

Jesus l thought l was chatting to I'd staff,sorry community

Userlevel 6
Badge +10

Hi @Tarikufa,

We will send you a PM now just in case you haven’t since had help from our Live Chat Team found here.

Ryan

Userlevel 1

Everyone can see your message and you have included your phone number, so you might want to delete this for security.

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