Solved

Refund Failure

  • 8 January 2021
  • 9 replies
  • 78 views

Userlevel 1

After cancellation of contract I only received £8 refund from my £14.05 credit.
I am owed £6.05 yet there  no functioning way of contact.

Absolute SCAM!

icon

Best answer by Ryan 13 January 2021, 16:36

View original

This topic has been closed for comments

9 replies

Userlevel 6
Badge +10

Hi @stephlindkeroha,
 

We’re sorry to hear about that, all billing refunds are automatic so you may have been charged for any usage/remaining contract depending on the situation. Have you tried to contact us via our Live Chat Team here?

Ryan

Userlevel 1

I’ve tried that ‘talk’ method numerous times previously. No connection, that’s why I posted to you!

Userlevel 5
Badge +8

Hi @stephlindkeroha 

 

Have you cancelled your contract within the first 14 days, or have you cancelled after you have come to the end of your contract agreement?

 

Michelle 

 

Userlevel 1

I cancelled immediately upon receipt.

Userlevel 6
Badge +10

Hi @stephlindkeroha,

We will send you a PM now in order to look into this further.

Ryan

 

[Edit: I can see that we are already in touch via PM]

Userlevel 1

What is PM?

Userlevel 7
Badge +10

Hello @stephlindkeroha,

PM = Private Message.

You can access this here:

https://community.idmobile.co.uk/inbox

 

Mohammed

Userlevel 1

This has been a total waste of 3 weeks time. Useless idiot children.

Userlevel 6
Badge +4

Hi @stephlindkeroha 

We have sent you a Private Message so we can assist you with your refund. We look forward to your response from there.

-Mohsin

Why iD Mobile?