Question

Refund for unwanted SIM

  • 14 August 2020
  • 1 reply
  • 17 views

I ordered a SIM but got 2 SIMs. I immediately notified via on-line chat and I was told that the second one will be cancelled. I was still charged for the second SIM. I authorised one direct debit but 2 direct debits were made from my bank account.

 

Now for 3 weeks I am contacting ID mobile for a refund of £0.39. I was told that "Yes I will raise the credit and the refund will appear in the next 5 working days in your bank account." Still did not get it!

 

I was wondering whether I should stay with ID mobile with this ridiculous customer service!


1 reply

Userlevel 6
Badge +8

Hi @trishitadeb, how long since you were told 5 days has it been?

 

Will

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