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Question

Removing a default from my credit file

JohnnyD

Good afternoon,

So I have a problem that I need your help with. It appears that I have a default on my credit file from IDmobile. Its from a sim only 30 day plan that I had over three years ago.

I never used the sim in the end as it was was bought for my business and never needed, I cancelled the DD and thought that was that, I pretty soon realised that it wasn't as simple as that when I received a letter with an outstanding amount, I paid that and thought no more of if…

Fast forward to last month and I’m informed that I can't get the mortgage that I’ve applied for due to my  (what I thought was immaculate) credit score, so I obtained a copy of it and discovered that after I had cleared my account, the monthly charge hadn't been stopped… The problem with that is that I had also moved house in that period and despite having mail redirected, I was not made aware of any outstanding balance. Despite the fact that I have even been using a new ID plan in the meantime.

I have always worked hard to maintain a good credit score, and to think that a £10 monthly sim which leads to an outstanding default amount of £35, and one of which that I was never informed of (you had my email address) is devastating when it has such an effect on a mortgage application.

If you are able to help with this then that would be great,

Thanks,

Johnny

 

13 replies

J
Rank

I have exactly the same issue. I got a Sim only deal for £7 a month, then my current provider gave me a better deal so I cancelled the Sim deal a week later (so we'll we'll  the 14 day cooling off period). I received a bill for £2 and phoned them to say "do I need to pay this? I've already cancelled the contract and have not taken the Sim card out of the packaging" - they told me no, the bill was sent before you cancelled. I've now noticed that it's shown up as two missed payments on my credit report and my score has dropped significantly! We were trying to buy a house and now I've been told I can't get a mortgage... For the sake of £2 that was no fault of my own !!!!!!! How do I escalate this with id ?! Please help. Thanks, Joanne

A
Rank
Userlevel 3
Badge +5

Hi  @JohnnyD  @Joanne 

Sorry to hear about this. 

I have sent you both a private message with more information. 

Aklima 

Please do not message me directly, as this is currently not being monitored.
S
Rank

Similar to my situation.I found a default of £1 on my credit file even though I thought I cancelled the contract last year. I cant believe that a default of £1 was recorded by ID mobile on my credit file.Could you please erase this please asap.Thanks

P
Rank
Userlevel 4
Badge +2

Hi @Salis 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
dino
Rank

I have the same problem too.

P
Rank
Userlevel 4
Badge +2

Hi @dino 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
R
Rank

Hi, this is similar to my problem. I had a sim only deal end of 2018/start of 2019 and found recently that I have had 3 missed payments which I am unaware of up until now when I cannot get credit. I am more than happy to pay if I owe anything and have these removed although I think it is an error. Please could somebody contact me asap. Thanks

P
Rank
Userlevel 4
Badge +2

Hi @RobWhile 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
Scissorboy
Rank

Hi. This is the same problem I’m having. I got a sim only deal and I didn’t need it. I contacted ID Mobile and cancelled it within the cooling off period and I thought that was it. I have then tried to get a mortgage and found out that I owe ID Mobile £32. I assumed it was all sorted when I cancelled but it’s not. I don’t mind paying this to have it all sorted. I would appreciate any help. Thansk

P
Rank
Userlevel 4
Badge +2

Hi @Scissorboy 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
emmykomm
Rank

Hello,

 

I have the same problem and I have just been made aware of this now. I have been tried to explained via chat to up to 5 agents, and the chats keep dropping off due to network issue. This is quite frustrating, I hope you could help. Thank you

 

Mohammed
Rank
Userlevel 7
Badge +9

Hello @emmykomm,

We’ll also get someone to PM you regarding this.

 

Mohammed

 

Please do not Send me a message directly as my inbox is not monitored and you will not receive a response.
Kevin
Rank
Userlevel 6
Badge +8

Hi there @szam99 

All iD Mobile accounts would be accessible by the same login details through either the iD Mobile App -or- through our website for at least 6 months after an account is disconnected.

It would always be down to yourself to check if you have any outstanding balance after disconnecting, and we’d never advise anyone to cancel their Direct Debits until the final payment has come out.

If a bill goes unpaid for over a month then the balance would be passed to a collection agency who would attempt to chase you for any outstanding balance at that point.  Generally speaking, they’d send you letters I believe.  It would be worth speaking to whomever it is you had paid the outstanding balance to.

Was my reply helpful? If so, please mark it as "Best Answer" to help others in the community.

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