struggling to pay my bill

  • 27 March 2020
  • 6 replies

Userlevel 1

My bill is outstanding and I'm struggling to pay the bill at the moment due to the Covid-19 as I'm in isolation, its not affordable to pay the bill at the moment,buying food shopping which has increased more with my children being at home 24/7 as there not in school till September now ,so more meals are being prepared. As my phone as being restricted and cut of I am now unable to be in contact with my family as I can't t just go an visit now for a while,and it's hard enough not being able speak to them properly.

So I'm just wondering if I'm able to get any help with my bill.

we are all in the same situation and dealing with some life changing circumstances hope all is ok and staying safe.

And look forward to a response 

6 replies

Userlevel 7
Badge +8

Hello @Will 10m,

I’m sorry to hear that.


It’s definitely something we can look into further.

We’ll need you to contact us directly for this.


If you could please send us an email on along with your Community username and a link to this topic.

We’ll pick this up,



Hi mohammed, 

     I also want to ask for help about my bill as my work is close till further notice due to coronavirus. If im honest im going to struggle making a payment as ill be out of cash to buy food for my family. Please help as im stressing out on what to do. Thanks in advance. 

Hi Mohamammed,  I am also struggling to pay my next bill as I am self employed with all my bookings cancelled for the forseable future as I provide music sessions in care homes. I would also like to know whether I can freeze payments for the time being as this is my sole income and I will be struggling to pay for anything!


I'm in the same boat too and need my phone to call family 

I am in the same situation. I cannot afford the bill with the current situation and extra costs with kids off school. But I need my phone to keep in contact with family to make sure they are safe.


Is there anything that can be done, let me know please.

Userlevel 5
Badge +6

Hi @Coral123 @Joeboii @Alyjab @Jesciele 

We’d need you to contact us by email at -or- reach out out to us through our Facebook or Twitter pages.


As things currently stand, no bills would disappear.  We can simply make a note and arrangement for you to have an extended window to potentially pay the bill.