My monthly account of £5.00 has always been adequate - until last month (mid-September onwards). Monthly usage is now exceeded despite no change in activity. It seems to eat up a lot of data even when idle and thanks to ‘usage’ limit being exceeded I now have a £30.99 bill to pay for the current month. I have uninstalled some apps and switched off almost all remaining applications bar email, Twitter and Test and Trace, yet the phone continues to eat up usage. I do not want to be charged £30+ monthly for something I rarely use. Can someone help me get this down to ‘normal’ usage please?
Best answer by Rory
Has anybody been sending you photos or videos on WhatsApp? It sounds like your phone might have been automatically downloading these via your mobile network. In WhatsApp, tap the symbol in the top-right corner and go to Settings > Data and storage usage > Media auto-download > When using mobile data and ensure all the file types are unticked. This will prevent any attachments being automatically downloaded over mobile data.