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Tariff price increases?

  • 29 April 2018
  • 3 replies
  • 860 views

My daughter has a phone contract with iD. She has not exceeded her monthly allowances for calls, messages or data. Her basic monthly charges are now showing as being £10.38 as opposed to the £9.99 which we were paying when the contract began in September 2017. We have had no notification of any planned increases in tariff so why are we now paying more?
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Best answer by Mohammed 1 May 2018, 15:12

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Userlevel 6
Badge +6
Hey @Sophieannmarie,

Welcome to the iD Commmunity.

You can find all the information relating to the Retail Price Index on

https://www.idmobile.co.uk/help-and-advice/retail-price-index?_ga=2.87867864.1922388816.1525173156-1922580118.1478614453&_gac=1.48375508.1523898647.CjwKCAjwk9HWBRApEiwA6mKWaTBBOVd0th5YQikXdF4ktSNrXCsQxF2fegxE1aAwllZWrLDHZFkySRoC0ZkQAvD_BwE

Mohammed
After seeing my bill increase I have read the RPI information but I am very disappointed as I was not notified about this at all. No email, text etc so I'm fairly annoyed that all of a sudden I'm expected to pay more without any notification.
Userlevel 6
Badge +6
Hello @angharad88,

The Retail Price Index (RPI) increase is part of your Terms & Conditions which you would have agreed to at the point of purchase. We've got a page that has some further information on this here: https://www.idmobile.co.uk/help-and-advice/retail-price-index

It's disappointing to hear you feel this way.

Mohammed

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