Tariff price increases?

  • 29 April 2018
  • 3 replies

My daughter has a phone contract with iD. She has not exceeded her monthly allowances for calls, messages or data. Her basic monthly charges are now showing as being £10.38 as opposed to the £9.99 which we were paying when the contract began in September 2017. We have had no notification of any planned increases in tariff so why are we now paying more?

Best answer by Mohammed 1 May 2018, 15:12

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3 replies

Userlevel 7
Badge +9
Hello @angharad88,

The Retail Price Index (RPI) increase is part of your Terms & Conditions which you would have agreed to at the point of purchase. We've got a page that has some further information on this here:

It's disappointing to hear you feel this way.

Userlevel 7
Badge +9
Hey @Sophieannmarie,

Welcome to the iD Commmunity.

You can find all the information relating to the Retail Price Index on

After seeing my bill increase I have read the RPI information but I am very disappointed as I was not notified about this at all. No email, text etc so I'm fairly annoyed that all of a sudden I'm expected to pay more without any notification.