To idmobile.co.uk To ID mobile
Solved

Tariff price increases?

  • 29 April 2018
  • 3 replies
  • 946 views
S
My daughter has a phone contract with iD. She has not exceeded her monthly allowances for calls, messages or data. Her basic monthly charges are now showing as being £10.38 as opposed to the £9.99 which we were paying when the contract began in September 2017. We have had no notification of any planned increases in tariff so why are we now paying more?
icon

Best answer by Mohammed 1 May 2018, 15:12

View original

3 replies

Mohammed
Rank
Userlevel 6
Badge +6
Hello @angharad88,

The Retail Price Index (RPI) increase is part of your Terms & Conditions which you would have agreed to at the point of purchase. We've got a page that has some further information on this here: https://www.idmobile.co.uk/help-and-advice/retail-price-index

It's disappointing to hear you feel this way.

Mohammed
Has my post answered your query? Then please mark it as answered so others can benefit.
Mohammed
Rank
Userlevel 6
Badge +6
Hey @Sophieannmarie,

Welcome to the iD Commmunity.

You can find all the information relating to the Retail Price Index on

https://www.idmobile.co.uk/help-and-advice/retail-price-index?_ga=2.87867864.1922388816.1525173156-1922580118.1478614453&_gac=1.48375508.1523898647.CjwKCAjwk9HWBRApEiwA6mKWaTBBOVd0th5YQikXdF4ktSNrXCsQxF2fegxE1aAwllZWrLDHZFkySRoC0ZkQAvD_BwE

Mohammed
Has my post answered your query? Then please mark it as answered so others can benefit.
angharad88
Rank
After seeing my bill increase I have read the RPI information but I am very disappointed as I was not notified about this at all. No email, text etc so I'm fairly annoyed that all of a sudden I'm expected to pay more without any notification.

Reply