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Text charges to 66299 - (Premium SMS)

  • 1 November 2019
  • 3 replies
  • 1254 views

Just been made aware that for the last two months have been charged £4.50 per month for receiving a text message that I was unaware of from 66299.

 

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Best answer by Mohammed 4 November 2019, 16:05

Hello @Shooey,

 

iD Mobile does not directly charge you for this so we're not able to provide a refund. The subscription charges us which we place onto your bill.

 

The text subscriptions are only signed up from the user end not by the network so we're not able to stop these or unsubscribe. To stop the subscription by texting them back incurs a charge but it will stop any further messages.

 

There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these. If you believe that this was signed up in error and are disputing the charges, you can make a complaint via the PSA here: https://psauthority.org.uk

 

PSA should be able to help further as well as give you more information on this. They will be able to help you stop receiving further subscriptions as well as assist in recovering any monies paid.

 

Please also see the following article: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages

 

Mohammed

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Userlevel 6
Badge +6

Hello @Shooey,

 

iD Mobile does not directly charge you for this so we're not able to provide a refund. The subscription charges us which we place onto your bill.

 

The text subscriptions are only signed up from the user end not by the network so we're not able to stop these or unsubscribe. To stop the subscription by texting them back incurs a charge but it will stop any further messages.

 

There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these. If you believe that this was signed up in error and are disputing the charges, you can make a complaint via the PSA here: https://psauthority.org.uk

 

PSA should be able to help further as well as give you more information on this. They will be able to help you stop receiving further subscriptions as well as assist in recovering any monies paid.

 

Please also see the following article: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages

 

Mohammed

I received and got charged by this number too. I did not sign up to these text subscriptions.

Userlevel 6
Badge +6

I received and got charged by this number too. I did not sign up to these text subscriptions.

 

Hey @bm24,

Sorry to hear that.

 

Please see above the steps you’ll need to follow.

 

Mohammed

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