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TSB payment successful vs. ID mobile payment not gone through, where's the truth?

  • 4 September 2018
  • 1 reply
  • 129 views

I've used the app and my debit card to pay an ID bill. I've actually paid it twice in error!
I then get a call from iD mobile stating that the payment hasn't gone through urging me to pay now.I contact TSB who confirm that they've authorised payment and they've even given me authorisation codes. I call back ID who state nope. no payment received. I call back TSB in distraught who tell me that iD mobile will need to fax several informations across to TSB. why is this happening?!
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Best answer by Mohammed 6 September 2018, 15:28

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Userlevel 7
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Hello @shahd,

Sorry to hear this.

I believe we've resolved this via Social Media and provided a response there yesterday.

Could you take a look and if you still have issues, raise this there.

We can't discuss account specific payments and dates via the community.

I'll mark this topic as solved.

Mohammed

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Why iD Mobile?